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Just for U
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Impartial Advice
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Our Guarantee
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Our Promise..
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10 Reasons
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- We work for you
- We are NOT bank aligned
- Our expert advice is FEE-FREE
- Your best interests are at the heart of everything we do
- We are not employees of any banks, lenders or franchises
- We rescue you from all the run-around – We can come to you
- We are a member of FBAA (The Finance Brokers Association of Australia).
- We will provide you a FREE Property Reports, suburb snapshot, property valuation
- We work right from pre-approval to the settlement, ensuring you have a smooth process
- We know our products well, you will enjoy the experience of dealing with us to organize your new loan
- We will keep in contact with you throughout the year to make sure the product you chose still suits your needs
- Even if you didn’t get your home loan through with us, we are happy to check your current loan to ensure it suits your current needs and to give you a complimentary comparison
Banks / Mortgage lenders are in it for the profit, don’t let anyone else tell you differently and, who can blame them?
They are businesses that, in the vast majority of cases, are responsible to shareholders who demand profit.
A Bank will likely drawing you in on an attractive looking rate and then leave you languishing on a Standard Variable Rate when that attractive deal ends.
Most banks will never tell you of a better offer they might have, they have a history of not exactly offering the best remortgage deals to you as an existing customer.
At 1300whatloan, we tell you when it’s time to remortgage and make sure you stay competitive.
That’s what independent mortgage and remortgage advice is all about.
At 1300whatloan we have a Home Loan lifetime Customer Care program and every 12 months, make contact to acknowledge the anniversary of a client’s property purchase or refinance. That keeps you completely up to date with the market .
We are committed to making sure all our clients have the very best mortgage for them.
This is a annually FREE service
They are businesses that, in the vast majority of cases, are responsible to shareholders who demand profit.
A Bank will likely drawing you in on an attractive looking rate and then leave you languishing on a Standard Variable Rate when that attractive deal ends.
Most banks will never tell you of a better offer they might have, they have a history of not exactly offering the best remortgage deals to you as an existing customer.
At 1300whatloan, we tell you when it’s time to remortgage and make sure you stay competitive.
That’s what independent mortgage and remortgage advice is all about.
At 1300whatloan we have a Home Loan lifetime Customer Care program and every 12 months, make contact to acknowledge the anniversary of a client’s property purchase or refinance. That keeps you completely up to date with the market .
We are committed to making sure all our clients have the very best mortgage for them.
This is a annually FREE service
THIS IS OUR SERVICE GUARANTEE TO YOU
- Personalized Service
- To return your phone messages
- We won’t treat you like a number
- We will stay with you for the long run
- We will come to you, even after hours
- To be available to take your phone calls 7 days a week
- You will have our mobile number and can call me 24/7
- We will treat your loan, your situation, like it was my own
- If we promise you something, you can be absolutely sure will deliver
- Actively manage the settlement process to ensure that your loan settles on time
- Contact you within 6 weeks of loan settlement to ensure your 100% satisfaction
- Actively manage your loan application to ensure that all milestones are met in a timely fashion
- To review your Home Loan with you as an when required, but at least once yearly, free of charge
- To provide specialized, comprehensive and confidential credit advice at a time and place convenient to you.
1300WHATLOAN PROMISE
1300WHATLOAN is committed to providing an unparalleled customer experience from the moment we first speak to you, right the way up to when your mortgage completes, and for many years beyond. We believe you are entitled to an excellent and thoroughly professional service.
To ensure that this happens, we promise to:
That, simply, is a promise.
1300WHATLOAN is committed to providing an unparalleled customer experience from the moment we first speak to you, right the way up to when your mortgage completes, and for many years beyond. We believe you are entitled to an excellent and thoroughly professional service.
To ensure that this happens, we promise to:
- Listen to your needs
- Discuss your options in plain English
- Our service is personalised to your needs
- Confirm these recommendations in writing
- Explain the different mortgage products available
- Make recommendations that are entirely suited to your needs
- Never, ever be swayed by commission we receive from a lender
- Provide you with documentation that shows exactly how we work
- Be transparent about all fees and charges associated with our service and products
- Maintain regular contact throughout the application process, keeping you informed at every stage
- Work with you to complete a mortgage application and explain any additional documentation clearly
- Provide a service for life – every time your rate ends we will contact you in good time to arrange your next mortgage
That, simply, is a promise.
10 Reasons to Contact Us
- More choice
- Our service is FREE
- Access to the best rates
- Independent and objective
- We represent you not banks
- We can negotiate lower mortgage rates
- We only get paid after your loan settlement
- We have direct relationships with trusted lenders
- We work right from pre-approval to the settlement
- We are independent and can shop hundreds of mortgages products
CONTACT US
Make an appointment Our Blog Feedback Introduce A Friend Do you have a question Complaints Compliments Mailing Address: PO Box 3072 St Marys South NSW 2760 Australia |
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